Terms and Conditions

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Freshly Ground Coffee Vending Machine After-Sales Terms and Service Description

These after-sales terms outline our warranty policy and the comprehensive after-sales services provided by the company for the freshly ground coffee vending machine, including site selection, delivery, electricity and water expenses, as well as the provision of additives and routine maintenance.

I. Product Warranty

We offer a five-year product warranty. During this period, if our vending machine experiences manufacturing defects or performance issues, we will be responsible for repairs or replacements. This warranty does not cover damages caused by improper use, deliberate damage, or unauthorized repairs.

II. After-Sales Services

1. Site Selection and Installation: We provide site selection recommendations and necessary installation services to ensure that the vending machine operates in the optimal environment.

2. Delivery Service: When you need to replace or add equipment, we will provide fast and professional delivery services.

3. Electricity and Water Expenses: We cover the vending machine's electricity and water expenses, and you are not required to pay any additional charges.

4. Additive Provision: We supply the required additives, such as coffee beans, matcha powder, cocoa powder, syrups, etc., to ensure the proper functioning of the equipment.

5. Routine Maintenance: We offer routine maintenance suggestions and guidance to maintain the equipment's optimal performance.

III. Special Notes

1. Routine Maintenance: Regular routine maintenance is crucial for extending the equipment's lifespan and ensuring product quality. We recommend users perform maintenance regularly and make adjustments as needed.

2. Out-of-Warranty Repairs: If you require repair services beyond the warranty coverage, we will provide professional third-party repair service providers. Please inform us in advance of the type and scope of repair you wish to undertake, so we can recommend an appropriate repair provider.

3. Intellectual Property Protection: The vending machine and the coffee beans inside are products protected by intellectual property rights. Users are not allowed to modify the equipment's software or appearance design without authorization or use the equipment for illegal purposes.

IV. User Responsibilities

1. Users are responsible for maintaining the cleanliness of the equipment and securely storing keys and passwords to protect the equipment's privacy and security.

2. Users are required to regularly provide us with feedback on the equipment's operation to help us understand its status and potential areas for improvement.

3. Users should operate and maintain the equipment according to our recommendations to ensure optimal performance and lifespan.

V. Dispute Resolution

For any after-sales issues or disputes, we will make every effort to reach an amicable resolution. If a consensus cannot be reached through negotiation, you can seek legal recourse or professional arbitration through statutory procedures.

In conclusion, we are committed to providing high-quality freshly ground coffee vending machines and ensuring comprehensive after-sales service.